Head of Sales
Head of Risk and Compliance, AKA the risk-busting superhero
Ric is responsible for managing and mitigating the company's risks in its operations. He oversees the developing and implementing policies and procedures that comply with laws, regulations, and industry standards. This covers everything from the set-up of tills on the shop floor right up to oversight of daily operations in the beating heart of our business – the Roast House. Without Ric, everything would grind (pun VERY much intended) to a halt.
We use Royal Mail and Parcel Force as our chosen distribution partners. You have the choice at checkout to select your preferred carrier with the following restrictions: Royal Mail First Class and Second Class (untracked) are available on packages up to 2kg and the cost is variable depending on the weight. Deliveries are made 6 days a week. Parcel Force Express 24 (tracked) service is available for all packages up to 20kg. Deliveries are made Monday to Friday only, excluding Bank Holidays.
Royal Mail orders received before 9am (Monday to Friday) will be processed and dispatched on the same day. Parcel Force orders received before 12pm (Monday to Friday) will be processed and dispatched on the same day.
After these cut-off times we will still aim to dispatch on the same day if possible, but this is not guaranteed. We do not dispatch orders over the weekend or on Bank Holidays. *Due to Royal Mail and Parcelforce strikes there may be delays in recieving orders placed on the 26th and 31st of August*
Unfortunately, we are only able to deliver to mainland UK. We are unable to deliver to Ireland.