Our new app will launch the first week of February 2026. Make sure you click the button that will appear in your current app at this time to transfer all your stamps and offers across to our new platform.

You will be able to use your current app in most shops (excluding Junction 32, York Designer Outlet and York Low Petergate) until Thursday 29 January.

Two reasons really – it’s time to update the branding and functionality of our app after 5 years. Also, we’re installing new tills systems in all our shops, and the old app will not work with the new tills.

Current app users will be communicated to via push notification, email and SMS. There will be a button placed on the current app that will ask you to update. We’ll also be promoting the new app on all our channels. For help on how to transfer your loyatly from the app button click here.

If you're an existing 200 Degrees app customer, make sure you click the link from the current app or in the email you receive to go to the new app set-up page.

You will need to click "Sign Up" when you first open the new app.

Use the same email address and mobile number as you did on our old app for your stamps and vouchers to transfer across.

You may already use your login details for another app on the Neal Street Tech platform. If you do, don't worry, you will get a notification that you will need to click "log in" rather than "sign up".

New 200 Degrees app users will need to download the app from the Apple or Android app store. Click "Sign Up" when you first open the new app.

You may already use your login details for another app on the Neal Street Tech platform. If you do, don't worry, you will get a notification that you will need to click "log in" rather than "sign up".

Our new app is built on a platform run by Neal Street Tech, and they also build and maintain apps for other hospitality businesses like cafes and restaurants.

Yes, as the new app is on a completely new platform, you will need to remove your old digital loyalty card from your phone's wallet, update the app, then re-add the digital loyalty card to your phone's wallet.

It is expected there may be a short delay in most shops when customers cannot use their app at the till to collect stamps. But our teams have been briefed and will be able to advise you, and you'll get a free drink on the new app as a thank you after you sign up and complete your first purchase.

Everyone who downloads/updates to the new app will be given a free drink after they complete their first purchase using the app.

Provided you click the update link from the current app or from the email or SMS you receive, your stamps and vouchers should move across.

Then make sure you use the same details when you click through to set up the new app.

Vouchers and stamps not appearing? Head to settings and then click Help Centre, and contact Support. Or email app@200degs.com

Some shops will be waiting for their tills to be updated when the new app launches. As the new app won’t work on the tills until they’ve been updated, there may be a brief period where you’ll not be able to collect stamps or use your vouchers. But our shop teams will be able to provide guidance and information about when they expect to be ready to accept the app at tills. And as a thank you for your patience, you'll get a free drink on the new app once it's ready and you complete your first purchase.

Vouchers and stamps not appearing?Head to settings and then click Help Centre, and contact Support. Or email app@200degs.com

You can do this one of two ways;

• When you sign up you will be prompted to add a loyalty card to the app. Click yes, and scan the QR code and add the pin, and this will add the stamps to your app.
• Go to your settings, click 'add a loyalty card', you will then be able to either scan the QR code and input the pin, or enter the card number and pin.
  
  For help on how to add your paper card to your app click here.

A few minutes. It's best to do this before you join the queue. Better yet, take a seat and register, and once it's up and running, you can order directly from your table!

You will have to register your basic personal information to use the app.

You will be unable to move any physical ink stamps to our app.

They’ll stay for the foreseeable future; we don’t currently have any end date for the stamp cards.

If your shop has completed the till update, they can issue you with a conversion card. This card has a QR code which is scanned during the transaction, and you can use it to add your stamps to your app once you have it up and running.

Provided you are connected to the internet your stamps should appear in a few minutes. If they haven't appeared automatically then it's worth refreshing your app.

We don’t have a way of merging people's stamps to use in one transaction.

At any 200 Degrees shop.

Forever or until we advise otherwise.

Once you have collected 9 stamps you can then use these to claim your free drink. Your free drink will appear as a voucher. Click here for help on our to scan your app at the till.

No, there’s no need to add a card, but you can to make the process of getting your precious coffee even smoother!

Yes! You can add more than one payment card.

No problem, simply get in touch with us using our contact form and we will close your account for you, Be sure to send us the email and phone number your account is registered to.