Thank you for shopping at 200 Degrees. If you are not entirely satisfied with your purchase, we're here to help.


The following items are excluded from our returns policy, unless faulty or not as described:

  • Perishable goods such as food or drink products
  • Where a product has been personalised or made to your specific requirements

The choice is yours, make sure it’s clear which option you want on your Returns Form. If it’s faulty, we’ll cover the reasonable costs of returning the item to us.


Unless faulty you have 30 calendar days to exchange or refund an item from the date you received it. This means it must arrive with us on no later than the end of the 30th day.


To return an item it must be unused and in the same condition that you received it. Your item must be in the original packaging unused and undamaged. Your item needs to have the receipt or proof of purchase alongside the Returns Form. Both came with your delivery. This doesn’t affect your statutory rights.


If you were charged a delivery charge for your original order we will refund this too. If you were charged a delivery charge for the item we've agreed to refund we will refund the delivery charge too.Remember, we won’t refund you the cost of sending your item back to us (unless it’s faulty). Even if you ask. Sorry.


All exchanges are dispatched once an exchange has been agreed with our customer service team.


If you choose to refund your item you'll receive an email to confirm when we have received the item at the warehouse (make sure it’s nice and clear on the Returns Form), after which your refund will appear back to the payment method and account you originally used, that’s stored on our system. We can’t refund to an alternative account. This shouldn't take longer than 14 days from the day that you returned the item back to us.


Fill the Returns Form clearly marking it is faulty and add the details for us so we know what to look for when it arrives back at our warehouse. If the item is faulty we’ll refund you in full, along with the (reasonable) cost of returning the package to us.


1) Make sure you've got everything:

  • Complete our Returns Form – all filled in and easy for us to read
  • Your original proof of purchase
  • The item in question
  • Good packaging that’s water resistant and padded if necessary

2) Use this return address:

Product Returns:
200 Degrees Coffee Roasters
Heston House
Meadow Lane

3) Take to your post office:

Find your nearest Royal Mail office.

If you have any questions you can email us at or call; 0115 8374849* Monday to Friday, 9am to 4.30pm.

*Calls from landlines are typically charged up to 13p per minute. Call costs from mobiles vary according to the calling plan chosen. Typically, they cost between 1p and 55p per minute or are included in free call packages.

Cancellations For Barista Courses
Our Barista Courses hold limited spaces and are very popular. We request that you notify us of any cancellations at least 5 days before your course takes place. This will allow us to offer your spot to another coffee lover and refund the value of your course back to your payment card or gift card. You may call us at 0115 837 4849 or email between 9am and 5pm Monday to Friday to cancel. If for any reason you are unable to attend at short notice, we will do our best to re-arrange your booking for one of our mid-week classes – just give us a call and we’ll do our best to accommodate you.

Shipping Information


We use Royal Mail and Parcel Force as our chosen distribution partners. You have the choice at checkout to select your preferred carrier with the following restrictions: Royal Mail First Class and Second Class (untracked) are available on packages up to 2kg and the cost is variable depending on the weight. Deliveries are made 6 days a week. Parcel Force Express 24 (tracked) service is available for all packages up to 20kg. Deliveries are made Monday to Friday only, excluding Bank Holidays.


Royal Mail orders received before 9am (Monday to Friday) will be processed and dispatched on the same day. Parcel Force orders received before 12pm (Monday to Friday) will be processed and dispatched on the same day.

After these cut-off times we will still aim to dispatch on the same day if possible, but this is not guaranteed. We do not dispatch orders over the weekend or on Bank Holidays. *Due to Royal Mail and Parcelforce strikes there may be delays in recieving orders placed on the 26th and 31st of August*


Unfortunately, we are only able to deliver to mainland UK. We are unable to deliver to Ireland.