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  • Have you BEAN good? Christmas gifting for coffee lovers

FAQ’s

  • Where do you deliver?

    We deliver our coffee to mainland UK only by Royal Mail or Parcelforce. If you live locally to our Nottingham Roast House you can collect your order by clicking the 'Pick Up' option at the checkout. We also sell a lot of our coffee and merch in our coffee shops all around the UK.

  • How to redeem my barista school voucher

    Book classes for all of our barista schools here.  

  • Questions about my order or subscription?

    If you have questions about an order or subscription, please send the team an email to orders@200degs.com.   Please be advised over the Christmas period the office working hours will differ: the team will get back to you as soon as possible.

  • Mobile app question?

    We've lots to tell you. Visit our Mobile App Page. 

  • Where does our coffee come from?

    Despite many legends about an Ethiopian goat herd discovering the delightful effects of coffee beans in the 9th century, the first hard evidence of coffee being roasted and brewed dates back to the 15th Century in Yemen. From there the beans spread through North Africa and the Middle East, and then on to Venice’s thriving port around 1600 with the first Italian coffee house opening in 1645.

    Now, coffee is harvested all around the world, in over 75 countries in the warm climate of the equatorial belt between the Tropics. Today, the main producers are Brazil, Vietnam and Indonesia.

  • Where do you roast your coffee?

    Most of our coffee is roasted at our Roast House on Meadow Lane in Nottingham, on the banks of the River Trent.

  • Why are you called 200 degrees?

    It was originally the temperature at which we slowly roast the green coffee beans (in Centigrade) and the ideal temperature at which to brew coffee (in Fahrenheit)

  • How is coffee roasted?

    Over the years we've upgraded from our original 15kg drum roaster to our existing Loring 70kg batch roaster. The green beans go in, and our master roasters do the rest by relying on their skill, experience (and a bit of tech) to decide when the roast is complete.

  • How freshly roasted is my coffee?

    We roast 5 days a week and your coffee will usually be delivered within a week of roasting, but often a lot quicker. Please note that it best to allow the coffee to settle for a couple of days after roasting before drinking (CO2 is emitted for 24-48 hours and can give a bitter taste to the coffee).

  • How do i brew coffee?

    There are a lot of different ways to brew the perfect cup of coffee. You'll find a handy brewing guide on each of our coffees on their page.

  • Is coffee good for you?

    The health benefits of coffee have been debated for years and there is often something in the news about coffee having one benefit or another. Aside from a caffeine boost and the feeling of happiness it brings to us we can only say that common sense is the best course of action, all things in moderation.

  • Where are your coffee shops?

    Click here to find you nearest venue, we’d love you to come and visit us.

  • Can I visit your roast house?

    If you're dropping by to ask a question or order some beans, then feel free to stop by between 9am - 5pm, Monday to Friday. If you would like a tour, please get in touch to arrange a date first so we can make sure someone's available to show you round. We run regular open days throughout the year too so keep an eye out for those online.

  • How is your coffee decaffeinated?

    Our beans are decaffeinated by the sugarcane decaffeination process, the coffee is steamed to have its pores opened and a natural solvent derived from sugarcane is applied to dissolve the caffeine.

    Our pods are decaffeincated by the moutain washed process, the caffeine molecules are literally washed away.

  • Why should i subscribe instead of just buying single bags?

    We all forget to do things, the small stuff like buying milk, putting the bin out or sending a birthday card. But imagine running out of coffee, it really doesn’t bear thinking about and subscription makes that event far less likely. You can adjust your deliveries in your account settings. It's also a little cheaper.

  • Why does your coffee cost more than supermarket brands?

    As with many smaller producers we are less concerned with speed and convenience and more concerned with quality and freshness. We use higher quality beans, we roast them slowly for a superior flavour and body and we deliver very fresh coffee every time. We roast regularly to make sure that you get your coffee through your door within days of roasting.

  • How do i change or cancel my subscription?

    Go to your account page and click ‘cancel my subscription’, there are no cancellation fees or contracts.

  • How can i change the type of coffee i have subscribed to?

    Visit your account page and simply click on ‘change my coffee’.

  • What is your policy of sustainability?

    Rather than just subscribing to a simple well-known buying group, such as Fairtrade, we buy from suppliers who build ethical direct trade routes with farmers, where all parts of the supply chain are transparent and co-operative. We believe that this is the best way to ensure that the farmers get a fair payment for their beans. That said, most of our beans also have certification from the well know organisations such as Fairtrade or Rainforest Alliance.

  • Can I buy your beans wholesale?

    Yes, we supply many businesses with better coffee, from small cafes and bars to Michelin-starred restaurants, to hotels, gyms and offices. We can also support you with commercial espresso machines, training for your team, marketing support and service agreements. Give us a call if you’d like more information, or take a look at our Wholesale pages.

  • Do you donate to charity?

    Everyone at 200 Degrees wants to make better coffee, and ALSO make a better world to live in. We're committed to donating 20% of our profit to registered charities. Our core charity is Switch Up Nottingham, an organisation which exists to empower young people, children and young adults to break the cycle of offending and reoffending. Through their programmes they help young people to reflect on their lives and to express positive targets for the future. We have a dedicated Switch Up charity coffee, where we donate £1 from every kilo sold.

  • I have a voucher for a specific course, can I change this to another course?

    Yes, if you contact our team on 0115 9374849 or email baristaschool@200degs.com we can sort this for you. Depending on which course you want to switch to, there may be a difference to pay.

  • How do I book a barista course using my Virgin Experience voucher?

    Check the location you would like to attend for the latest availability, then call the team on 0115 8374849 or email baristaschool@200degs.com and include your VA voucher code number.

  • Can you offer alternative milks to practise with on the day?

    Yes please email baristaschool@200degs.com with your order number, and we will ensure we have alternative milk available for you to use - we offer oat and soy milk.

  • What course would best suit my needs?

    Take your time to ready the description of each course to see which one would suit you best. If you're still unsure, give us a call!

  • Do I need to bring anything with me on the day?

    Just wear comfortable clothes - all equipment is provided on the day.

  • If I book a date for a course then realise I need to change it, is this possible?

    Yes, just email baristaschool@200degs.com or call 0115 8374849. We require a minimum of 48hrs notice.

  • What’s the minimum age to attend a barista class?

    The minimum age to attend a barista class is 16 years old.

  • I have accessibility requirements, will I be able to attend your barista classes?

    Give us a call before you book on 0115 8374849 and we will do everything we can to ensure you have a great barista school experience that meets your accessibility needs.

  • I can't make any of the dates you currently have available, when will you be adding new dates online?

    New barista class dates are made available three months in advance, so check back at a later date for more options.