Refund policy
Thank you for shopping at 200 Degrees. If you are not entirely satisfied with your purchase, we're here to help.
THINGS WE CAN’T REFUND:
The following items are excluded from our returns policy, unless faulty or not as described:
EXCHANGE, REFUND OR FAULTY?
The choice is yours, make sure it’s clear which option you want on your Returns Form. If it’s faulty, we’ll cover the reasonable costs of returning the item to us.
YOU’VE GOT 30 DAYS
Unless faulty you have 30 calendar days to exchange or refund an item from the date you received it. This means it must arrive with us on no later than the end of the 30th day.
CONDITION IS EVERYTHING
To return an item it must be unused and in the same condition that you received it. Your item must be in the original packaging unused and undamaged. Your item needs to have the receipt or proof of purchase alongside the Returns Form. This doesn’t affect your statutory rights.
WHERE IS YOUR RETURNS FORM?
You can request one via your customer portal, or give us a call and we'll send one out to you.
DELIVERY CHARGES
If you were charged a delivery charge for your original order we will refund this too. Remember, we won’t refund you the cost of sending your item back to us (unless it’s faulty)..
EXCHANGES
All exchanges are dispatched once an exchange has been agreed with our customer service team.
REFUNDS
If you choose to refund your item you'll receive an email to confirm when we have received the item at the warehouse (make sure it’s nice and clear on the Returns Form), after which your refund will appear back to the payment method and account you originally used, that’s stored on our system. We can’t refund to an alternative account. This shouldn't take longer than 14 days from the day that you returned the item back to us.
FAULTY
Fill the form in clearly marking it is faulty and add the details for us so we know what to look for when it arrives back at our warehouse. If the item is faulty we’ll refund you in full, along with the (reasonable) cost of returning the package to us.
HOW TO RETURN AN ITEM
1) Make sure you've got everything:
Complete our Returns Form – all filled in and easy for us to read
Your original proof of purchase
The item in question
Good packaging that’s water resistant and padded if necessary
2) Use this return address:
Product Returns:
200 Degrees Coffee Roasters
Heston House
Meadow Lane
Nottingham
NG2 3HE
3) Take to your post office:
Find your nearest Royal Mail office.
If you have any questions you can email us at info@200degs.com or call 0115 8374849* Monday to Friday, 9am to 4.30pm.
THINGS WE CAN’T REFUND:
The following items are excluded from our returns policy, unless faulty or not as described:
- Perishable goods such as food or drink products.
- Where a product has been personalised or made to your specific requirements.
EXCHANGE, REFUND OR FAULTY?
The choice is yours, make sure it’s clear which option you want on your Returns Form. If it’s faulty, we’ll cover the reasonable costs of returning the item to us.
YOU’VE GOT 30 DAYS
Unless faulty you have 30 calendar days to exchange or refund an item from the date you received it. This means it must arrive with us on no later than the end of the 30th day.
CONDITION IS EVERYTHING
To return an item it must be unused and in the same condition that you received it. Your item must be in the original packaging unused and undamaged. Your item needs to have the receipt or proof of purchase alongside the Returns Form. This doesn’t affect your statutory rights.
WHERE IS YOUR RETURNS FORM?
You can request one via your customer portal, or give us a call and we'll send one out to you.
DELIVERY CHARGES
If you were charged a delivery charge for your original order we will refund this too. Remember, we won’t refund you the cost of sending your item back to us (unless it’s faulty)..
EXCHANGES
All exchanges are dispatched once an exchange has been agreed with our customer service team.
REFUNDS
If you choose to refund your item you'll receive an email to confirm when we have received the item at the warehouse (make sure it’s nice and clear on the Returns Form), after which your refund will appear back to the payment method and account you originally used, that’s stored on our system. We can’t refund to an alternative account. This shouldn't take longer than 14 days from the day that you returned the item back to us.
FAULTY
Fill the form in clearly marking it is faulty and add the details for us so we know what to look for when it arrives back at our warehouse. If the item is faulty we’ll refund you in full, along with the (reasonable) cost of returning the package to us.
HOW TO RETURN AN ITEM
1) Make sure you've got everything:
Complete our Returns Form – all filled in and easy for us to read
Your original proof of purchase
The item in question
Good packaging that’s water resistant and padded if necessary
2) Use this return address:
Product Returns:
200 Degrees Coffee Roasters
Heston House
Meadow Lane
Nottingham
NG2 3HE
3) Take to your post office:
Find your nearest Royal Mail office.
If you have any questions you can email us at info@200degs.com or call 0115 8374849* Monday to Friday, 9am to 4.30pm.