The Head of Operations, AKA the mechanic, kept the gears turning and 200 humming like a well-oiled machine. 

Marc manages the business's day-to-day operations and ensures processes run efficiently and effectively, ensuring our shop teams are well-supported to deliver high standards and drive performance. He also works to develop the in-shop food offering (which means he gets the fun job of taste-testing cakes and sandwiches) and finds ways to fine-tune the customer experience.