Marc

The Head of Operations, AKA the mechanic, kept the gears turning and 200 humming like a well-oiled machine. 

Marc manages the business's day-to-day operations and ensures processes run efficiently and effectively, ensuring our shop teams are well-supported to deliver high standards and drive performance. He also works to develop the in-shop food offering (which means he gets the fun job of taste-testing cakes and sandwiches) and finds ways to fine-tune the customer experience.  

Shipping Information

CARRIERS:

We use Royal Mail and Parcel Force as our chosen distribution partners. You have the choice at checkout to select your preferred carrier with the following restrictions: Royal Mail First Class and Second Class (untracked) are available on packages up to 2kg and the cost is variable depending on the weight. Deliveries are made 6 days a week. Parcel Force Express 24 (tracked) service is available for all packages up to 20kg. Deliveries are made Monday to Friday only, excluding Bank Holidays.

PROCESSING TIMES:

Royal Mail orders received before 9am (Monday to Friday) will be processed and dispatched on the same day. Parcel Force orders received before 12pm (Monday to Friday) will be processed and dispatched on the same day.

After these cut-off times we will still aim to dispatch on the same day if possible, but this is not guaranteed. We do not dispatch orders over the weekend or on Bank Holidays. *Due to Royal Mail and Parcelforce strikes there may be delays in recieving orders placed on the 26th and 31st of August*

INTERNATIONAL DELIVERY:

Unfortunately, we are only able to deliver to mainland UK. We are unable to deliver to Ireland.