returns Policy

Thank you for shopping at 200 Degrees. If you are not entirely satisfied with your purchase, we're here to help.   

THINGS WE CAN’T REFUND

The following items are excluded from our returns policy, unless faulty or not as described;

  • Perishable goods such as food or drink products
  • Where a product has been personalised or made to your specific requirements

EXCHANGE, REFUND OR FAULTY?

The choice is yours, make sure it’s clear which option you want on your Returns Form.  If it’s faulty, we’ll cover the reasonable costs of returning the item to us.

YOU’VE GOT 30 DAYS

Unless faulty you have 30 calendar days to exchange or refund an item from the date you received it. This means it must arrive with us on no later than the end of the 30th day.

CONDITION IS EVERYTHING

To return an item it must be unused and in the same condition that you received it. Your item must be in the original packaging unused and undamaged. Your item needs to have the receipt or proof of purchase alongside the Returns form. Both came with your delivery. This doesn’t affect your statutory rights.

LOST YOUR RETURNS FORM?

You can get another one here.

DELIVERY CHARGES

If you were charged a delivery charge for your original order we will refund this too. Remember, we won’t refund you the cost of sending your item back to us (unless it’s faulty).  Even if you ask.  Sorry.

EXCHANGES

All exchanges are dispatched once an exchange has been agreed with our customer service team.

REFUNDS

If you choose to refund your item you'll receive an email to confirm when we have received the item at the warehouse (make sure it’s nice and clear on the Returns Form), after which your refund will appear back to the payment method and account you originally used, that’s stored on our system.  We can’t refund to an alternative account.  This shouldn't take longer than 14 days from the day that you returned the item back to us.

FAULTY

Fill the form in clearly marking it is faulty and add the details for us so we know what to look for when it arrives back at our warehouse. If the item is faulty we’ll refund you in full, along with the (reasonable) cost of returning the package to us.

 

How to return an item

1) MAKE SURE YOU’VE GOT EVERYTHING

  • Completed Returns Form – all filled in and easy for us to read
  • Your original proof of purchase
  • The item in question
  • Good packaging that’s water resistant and padded if necessary

2) RETURN ADDRESS

Product Returns
200 Degrees Coffee Roasters
Heston House
Meadow Lane
Nottingham
NG2 3HE

3) TAKE TO YOUR POST OFFICE

Find your nearest Royal Mail office

If you have any questions you can email us at info@200degs.com or call; 0115 8374849* Monday to Friday, 9am to 4.30pm. 

*Calls from landlines are typically charged up to 13p per minute. Call costs from mobiles vary according to the calling plan chosen. Typically, they cost between 1p and 55p per minute or are included in free call packages.